QLUTCHGRID

Privacy Policy

Effective Date: July 20, 2025

QlutchGrid, operated by RideLink Innovations Private Limited (“we”, “us”, or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services, including the website www.qlutchgrid.com, mobile platforms, and communication tools such as WhatsApp.

### 1. Information We Collect
We may collect the following types of data:
- Personal Data: Name, email, mobile number, and user type (business or customer).
- Booking Information: Selected services, date, time, vehicle information, payment status.
- Device and Usage Data: IP address, browser type, pages visited, cookies.
- Communication Data: WhatsApp message logs and other customer support interactions (only where applicable and permissible).

### 2. How We Use Your Information
We use the collected data to:
- Register and manage user accounts.
- Enable booking, communication, and transaction processing.
- Send notifications and reminders via email, SMS, and WhatsApp.
- Improve our services and enhance user experience.
- Comply with legal and regulatory requirements.

### 3. Data Sharing and Disclosure
We do not sell your personal information. However, we may share it with:
- Trusted service providers (e.g., cloud hosting, payment gateways, WhatsApp).
- Legal authorities when required under applicable law or court order.

### 4. Data Retention
We retain your data as long as necessary to provide services or as required by law. You may request deletion of your data by contacting us.

### 5. Your Rights
You may:
- Access and update your information.
- Request deletion of your account.
- Withdraw consent at any time (subject to legal obligations).

### 6. Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage is 100% secure.

### 7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

### 8. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

### 9. Contact Us
If you have any questions or requests related to this Privacy Policy, please contact:

RideLink Innovations Private Limited 
INNOV8 Millenia, II Floor, East Wing, RMZ Millenia Business Park,  
Campus 1A, 143, Dr MGR Road, Perungudi, Kanchipuram, Saidapet,  
Tamil Nadu, India, 600096  
Email: [business@qlutchgrid.com]